Solution:

a) Immediately

Explanation:
"Temperature difference" is the driving force for the heat transfer.
Since the coffee is initially very hot and hence it will be cool down at a very fast rate.
If we add cream immediately : The temperature will initially go down for sure but then will cool down at the slower rate as coffees mixed with cream is cooler than coffee alone and therefore heat cool down rate is less. Also, the cream will increase the mass of the content in the cup and hence larger mass will take more time to cool down.
Hence cream should be added immediately

Solution:

Phoebe broke the machine and Monica is telling the truth.

> Rachel says Monica did it
If this is true, then the last statement must be true as well.

> Monica says Rachel is lying

> Phoebe says she did not.
If this is true, then one of the first two statements must be true as well.